RETURN & EXCHANGES

We are pleased to accommodate returns and exchanges within 30 days on all products that have not been opened, worn or tampered with in anyway and are in a saleable condition.

WHAT IS THE RETURN PERIOD?

Returns are eligible for a refund provided the product is returned within 30 days from the date that you receive your hair extensions.

WHY ARE HAIR EXTENSIONS NON-RETURNABLE IF OPENED?

Hair extensions are considered a hygienic product. Hygiene and public safety is of utmost importance to us; we do not allow opened items to be returned for the safety of all our customers. Most hair extensions suppliers do not allow returns of opened items for the same reasons.

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option as we will not be held responsible for lost returns.

WHERE DO I SEND MY RETURNS TO?

Please email our customer support team at hello@brownandayo.com  with the word “RETURNS” and your ORDER NUMBER in the subject line. You will be provided with an address to return your items to.

WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us.

HOW MAY I CONTACT YOU?

You may contact us by e-mail at hello@brownandayo.com Our customer support team guarantees a response within 24 hours and will be happy to help you!